bsh年度审核内容-九大块.docxVIP

Quality ManagementQuestionnaireAudited plant: 0Date: 0Page1Assessment1Management 管理1.1Quality Politics: 质量纲要Is a quality Philosophy existing? E.g. presentation document, flyer,…有现成的质量体系宣传载体吗？如相应的文件，卡片等。Philosophy / Vision 宗旨/理念Is there a written commitment from top management to the quality philosophy?Guideline for Company 公司方针对质量体系管理层有书面的承诺吗？Documentation / Visualisation 文件化/可视宣传Is a released QM handbook existing? Visualisation (flyer, boards,...) of quality philosophy in all areas(admin. RD, shop floor..)Communication to Employees 向员工传达有现成的质量手册吗？在所有的区域有可视的质量体系宣传载体吗？如卡片，看板等。Motivation Programs, incentive systemsIs the quality philosophy communicated (documented training, INTRANET page...) to all employees员工激励机制(admin. RD, shop floor..)? Do all employees know about the quality philosophy?有对所有的员工就质量体系载体通过文件培训或公司网页沟通传达吗？所有员工了解质量体系吗？Are supporting motivation programs, incentive systems (awards, bonus systems,...) for the qualityphilosophy and company goals existing?有现成的关于质量体系和公司目标的激励体系和制度吗（奖金或红利等）？1.2Quality Targets 质量目标Are quality targets anually determined? Are they tracked? 有年度质量目标吗？有跟踪吗？Annual plan 年度计划Are Key figures (e.g. scrap rate, FPY, quantity of complaints, ppm…) defined?Key figures 关键指标关键指标有定义吗？（如废品率，一次合格率，投诉，PPM等）Deployment (from Company-targets down toAre quality targets defined for all processes (e.g. production) ? Are those targets/figures derived fromProcesses)company targets?目标分解（从公司目标向下分解到部门/过程）所有工艺流程都有定义相关的质量目标吗？这些分目标是否来源于公司总目标？1.3Quality Management and Control, InformationSystem, ReportingIs there regular reporting to management? (meetings, reports..)质量管理与控制，信息系统，报告有例行管理报告吗？（会议，报告等)Regularly reporting to ManagementAre the relevant/concerning key figures properly communicated (e.g. boards, presentation..) to all给管理层的例行报告employees? How often?- Factory data 工厂数据有将相关的关键指标通过适当的方式传达到所有员工吗？频率是多少？Are actions (meetings, release of a project team, decisions) defined depending on the reported actual- Incoming Material 来料检验situation/status?- Field data (Cust