模拟导游实务语教程课件.ppt

《模拟导游实务英语教程》 教学支持资源 姚宝荣 陈慧 黄建敏 魏周 编著 Unit 1 A Qualified Tour Guide Learning Objectives: familiarize you with roles and responsibilities of a tour guide; learn how to achieve the professionalism as a tour guide; know what to do before meeting your guests; be how to greet your visitors at the first meeting. Text A What Is a Tour Guide? Let’s start this way: Have you used the tour guide service? And how did you like it? What kind of tour guide do you expect to meet during the tours? Then what make a qualified tour guide? Text A What Is a Tour Guide? Five key roles: An information provider A teacher An entertainer A host A disaster manager And other roles… Text A What Is a Tour Guide? Professionalism—appropriate behavior Your appearance: clothes, hair, shaving, make-up, etc. Your manners: polite and respectful to people Your attitude: “Your attitude is never secret.” Text B Meeting Visitors Preparations made beforehand Finishing planning Double-checking reservation Calling to check the flight (or train, or ship) and arriving 30 minutes before the landing Arranging luggage transfer Knowing parking area and terminal, etc… Text B Meeting Visitors Greeting visitors Learn how to locate your visitors Confer with the tour escort and national guide and check the number of visitors Ask for luggage claim cards and give them to the porters Show visitors aboard the waiting bus Make a welcome speech Text B Meeting Visitors A welcome speech should include: Greeting Introduction to yourself and your colleagues Extending welcome Expressing wish to serve sincerely and honestly Text B Meeting Visitors Reference versions: see textbook Welcome to Beijing Welcome to Paris Welcome to Singapore Text B Meeting Visitors 4. Welcome an American couple at the airport 5. Welcome a tour group from Britain at the railway station Unit 2 A Bus Tour Guiding Learning Objectives: note the importance of conducting bus tour guiding; note the challenges of doing bus tour guiding; learn some us