Contact IV Presentation：接触IV演讲.pptVIP

www.hrdc-drhc.gc.ca/contact4 What is Contact IV? A National Case Management Employment Service Delivery System A micro-computer system which runs under the Microsoft Windows operating system What are the Objectives? Minimum Technology Required to use Contact IV Hardware Any IBM Compatible Machine with a Pentium A Super VGA colour monitor 64 Megabytes of RAM 55 Megabytes of Free Hard Disk Space 3.5” Floppy Disk Drive Laser or Ink-Jet Printer Mouse Modem (optional) Adequate Database Backup System Software Windows 98 / 2000 / XP Microsoft Anti-Virus Program, i.e. McAfee, Microsoft or Norton * * Contact IV is... To support Client Service Delivery by... ensuring case management services and follow-up until employment results are documented facilitating documentation of client information and employment data To support the Department’s legislative imperatives of reporting on... individuals who find and keep employment savings to the EI Account Who are the Users? Service Providers under contract with Service Canada Agencies under Aboriginal Human Resources Development Agreement (AHRDA) Provinces under Labour Market Agreements that choose to use Contact IV in order to deliver employment services How does Contact IV Support Users? Operates in either official language Offers a case management process Offers an employment counselling feature Allows Staff list registration with password Lists local Service Providers Provides employment results Who are the Clients? Active Employment Insurance claimants Reachback Clients Locally Targeted Clients Youth Aboriginal Disabled clients under the Opportunities Fund Other clients served by Service Providers How Contact IV helps in Managing Client and Employment Information Contact IV Client Listing and Bring Forward Mechanism Client Information Needs Identification Action Planning List of interventions and services Action Plan Printout Results at Action Plan Closure Results at Case File Closure WHAT FUNCTIONS WILL CONT