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What is ITIL and Why Should I Care? diane hoschler sr. itsm solution architect december 2004 The big shifts in business All processes and content are being transformed from physical and static to digital, mobile and virtual. The demand for simplicity, manageability and adaptability is changing how the company works and organizes, buys and uses technology. Horizontal, heterogeneous, networked organization. With acquisitions, need to embrace Standards to improve connection and use common language. CIO vs. CEO Priority 60% of CEOs Say IT is aligned with their goals. CIO Management Priori