戴斯酒店电话礼仪培训ppt课件电话礼仪.pptVIP

调查问卷QUESTIONNAIRE-”HOW WELL DO YOU LISTEN?” 试着回忆你前几次通话的情形，你是这样做的么？ Try To remember the last few times someone spoke to you. Did you: 1 认真面对来电者？Face the speaker? 2 根据对方讲话评论对方的价值？ Judge the value of the message by the speaker’s delivery? 3 当有不明确的地方时，有礼貌的打断对方？ Interrupt politely if something was not clear? 4 有异议的时候立刻打断对方？ Interrupt at once if you disagreed? 5 试想对方的感受？ Imagine how the speaker might be feeling? 6 对方说话时构思你的应答？ Plan your response while speaker was talking? 7 即使你不感兴趣也保持着注意力？ Pay attention to the speaker