sixsigma(推荐ppt57).pptVIP

Six Sigma Chao-Ton Su Department of Industrial Engineering Management National Chiao Tung University 名詞 Example 假設品質特性符合Normal distribution 製程標準差： 製程平均值： Six Sigma quality 首先由Motorola（1987）提出 Motorola 於 1988年獲美國國家品質獎 GE公司把 發揚光大 Six-sigma process concept Normal distribution centered Six-sigma process concept Normal distribution shifted The business process model Y = f(X) The business process model Y Strategic goal Customer requirement Profits Customer satisfaction Overall business efficiency The business process model X Essential actions to achieve strategic goals Quality of the work done by the business Key influences on customer satisfaction Process variables such as staffing, cycle time, amount of technology, etc. Quality of the inputs to the process (from customers to suppliers) A simple example Evaluate your “process” for getting to the class On time: 06:30 p.m. Leave your place at 06:10 p.m. The target commute time: 20 minutes Why Six Sigma? Customer expectations Technological change Global competition Market fragmentation Workforce changes Six Sigma quality 製造業 服務業 飛機失事0.5ppm? 維護時間、服務時間 收帳的時間 Black Belt Training Session One Understanding Six Sigma Developing the language of Six Sigma and statistics How to compute and apply basic statistics How to establish and benchmark process capability Black Belt Training Session Two Understanding the theory of sampling and hypothesis testing How to apply the key statistical tools for testing hypotheses Understanding the elements of successful applications planning How to apply and manage the breakthrough strategy How to identify and leverage dominant sources of variation How to establish realistic performance tolerances Black Belt Training Session Three Understanding the basic principle of experimentation How to design and execute multivariable experiments How to interpret and communicate the results of an experiment How to plan and execute a variable search study Black Belt Train