crmcomparingtheenterprisecrmvendors（英文版）.pptVIP

1 Comparing the Enterprise CRM Vendors Oracle, PeopleSoft, SAP, Clarify and Siebel CRM Success Is More Process Than Product Enterprise CRM vendors all offer viable products. Clear definition of success criteria is key. Enterprise CRM cannot succeed without commitment and support from management. Narrowing Functionality Gap: Different Strengths Siebel Systems: “The Market Leader” Strengths Functional breadth and depth Market leader status Referenceable customers Siebel 7 shipping this quarter Weaknesses Migration issues for existing customers Concerns about ERP integration, cost of ownership Un