abandonrate挂断率（衡量客户服务质量的指标之一,计2.docVIP

abandon rate??挂断率（衡量客户服务质量的指标之一，计算方式为：拨入客户服务中心的电话总数中客户因等候时间过长而挂断的电话数目占总数的百分比）例： By choosing the right on-hold music, the company has reduced abandon rate by 50%.absenteeism 旷工，缺勤例：Improvements in working conditions helped to reduce levels of absenteeism.absolute interest??绝对产权，绝对权益例：The company has an absolute interest in the building.academic intelligence??学术方面的才智例：Phrases such as solves problems well,displays interest in the world at large,accepts others for what they are,admits mistakes,is goal oriented, and converses well suggest that people focus on the worldly side of intelligence, as opposed to just academic intelligence.academic smarts 学术方面的才能例：Its not the usual way of thinking about it - academic smarts-IQaccelerated learning 速成学习例：Accelerated learning shows that language learning an be fast, effective and enjoyable.access 1 使用，享用权例1： Access to these files is restricted.?? 2 : Students have free access to the librarys scientific literature.access 2 进入例：Its acquisition of the group will allow it to gain access to Frances railway business.access fee 使用费例：They have cut the access fee long-distance providers pay to local phone companies.accessories 装饰品，首饰，衣饰例1：I would like to thank you for the interest you expressed in our range of childrens and teenage fashion sportswear and accessories.例2：As Potter-mania sweeps the nation, add a magical touch to your mobile with these fun Harry Potter-themed phone accessories.accessory apartment 附属房（个人独立住宅中供出租的多余房屋）例：In other countries, accessory apartments are not just tolerated but encouratged.Britain and Germany, for instance, offer tax breaks to homeowners who rent out portions of their houses.accident frequency rate 意外伤亡事故频率（按每百万工作小时计）例：Steps are being taken to cut down the accident frequency rate.accident report book 事故记录本accommodation 1 适应性调节例：Legislation requires employers to make reasonable accommodations for the handicapped in hiring and other ways.accommodation 2 （应急的）短期贷款