高教版中职英语（基础模块 第3册）Unit 4《I’ll have to have my cell phone replaced》课件4.pptVIP

what is the letter for? 1.Making a complaint. 2.Discussing a project with a business partner. 3.Expressing gratitude. 4.Dealing with customers complaint. read and complete. problem reason solution delay of production incorrectly produced leaflets the assembly line of the company broke down. there was a communication problem. pay for Mr.Smith loss produce full color leaflets and give a discount. exercise: 根据其内容推测Mr.Smith的来信内容。 （ ）1.We were very disappointed to see the leaflets you produce for our conpany. （ ）2.We expect to get the leaflets on August 10,but you sent them to us on August 16