旅游景区服务管理资料.pptVIP

情景演练Scenario Simulation 景区饭店预定中餐// to book lunch in a scenic restaurant 游客打电话给旅游景区的百合花饭店，预定六人餐桌。 A tourist calls Lily Restaurant which is inside the scenic spot to book a table of six for the day’s lunch. T：tourist（景区游客） S: staff of the restaurant reservations at the scenic spot （景区饭店预定处接线员） * 情景演练Scenario Simulation 景区饭店引座服务// to show the table for tourists in a scenic restaurant 客人一家五口来到景区饭店用晚餐，服务员负责引位。客人想坐靠窗的餐位，但是靠窗的桌子已有客人在用餐了。服务员把墙边的一个桌子推荐给客人，那里宽敞又安静，客人非常满意。 * 情景演练Scenario Simulation A family of five comes to a scenic restaurant, and a waiter shows them the way. The tourists would like to sit by the window, but the tables by the window have already been occupied. The waiter recommends a table beside the wall, where it is spacious and quiet. The tourists are all satisfied with the recommendation. * 情景演练Scenario Simulation 景区饭店点餐服务（中餐）// services for ordering dishes in a Chinese restaurant 游客在景区的一家中餐馆点餐。 A tourist is ordering dishes in a Chinese restaurant of the scenic spot. T：tourist（景区游客） W：waiter of the restaurant at the scenic spot（饭店服务员） * 情景演练Scenario Simulation 景区饭店点餐服务（西餐）// services for ordering dishes in a western restaurant 游客在景区的一家西餐厅点餐。 Tourists are ordering meals in a western food restaurant of the scenic spot. T1：female tourist（女游客）T2： male tourist（男游客） W：waiter of the restaurant at the scenic spot（饭店服务员） * 情景演练Scenario Simulation 景区饭店结账服务// to help tourists to pay the bill in a scenic restaurant 游客在景区饭店用完午餐，工作人员正在协助其结账。 Tourists would like to pay the bill after lunch in a scenic restaurant with the help of a waiter. T：tourist（景区游客） W：waiter of the restaurant at the scenic spot（饭店服务员） * 情景演练Scenario Simulation 游客打电话给旅游景区的百合花饭店，预定六人餐桌。 A tourist calls Lily Restaurant which is inside the scenic spot to book a table of six for the day’s lunch. 景区饭店预定中餐// to book lunch in a scenic restaurant * 情景演练// Scenario Simulation 客人一家五口来到景区饭店用晚餐，服务员负责引位。客人想坐靠窗的餐位，但是靠窗的桌子已有客人在用餐了。服务员把墙边的一个桌子推荐给客人，那里宽敞又安静，客人非常满意。 A family of five comes