管理改变案例分析与讨论.pptVIP

* * * * * * * * * * * * * * * * * * * * * * * * * * Managing ChangeLibrary Connect Seminar: Next Gen of Librarians管理改變 Today’s Goals 今天的目標 Discuss: Is change good? Talk about 5 truths concerning change. Analyze these 5 truths in terms of changes taken at the University of Hong. Discuss the “Loss Curve” and apply it to the case studies. Review what we did right and wrong Summarize what we learned. 討論：改變是好的嗎？ 討論五個與改變有關的事實 分析這五個在香港大學中發生的改變事實 討論「損失曲線」並應用在此案例上 檢視我們所做的是對是錯 將我們獲得的經驗做出摘要 Is change good? 改變是好的嗎？ Con’s If it isn’t broken, don’t change it. Change is disruptive. Change costs money. Effects of change are not known. 負面的意見 如果沒有發生問題，就不要改變 改變是破壞性的事情 改變需要耗費金錢 改變所能帶來的效果並不確定 Pro’s The environment is always changing. There are always newer, better ways of doing anything. Cutting costs requires change. 正面的意見 環境永遠都是在改變的 做任何事永遠都可以用更新、更好的方式去完成 要降低預算就必須做出改變 Truth No. 1: People react to change differently.事實一：人們對改變的反應都不相同 “Different people react differently to change.” Some people like it, some dont, and others become unhappy and resistant to attempts to change them. 「不同的人對改變會有不一樣的反應」，有些人喜歡，有些人不喜歡，也有些人在嘗試改變他們時會變得不快樂、產生抗拒。 When you want to change things, you will have allies and those who don’t want to change. Encourage allies, get to know the others better. 在你想要改變一些事情時，您身邊會有伙伴也會有不想改變的人。鼓勵和您意見相同的伙伴，也對有不同意見的人進一步瞭解。 “Everyone has fundamental needs that have to be met.” To some degree or another they want to be in charge of their own lives, to be included in managing the change process, and have a desire to know what is happening to them. 「每個人都有必須被滿足的基本需求」。 雖然有程度上的不同，但每個人都想要掌握自己的生活，管理整個改變的流程，同時也渴望瞭解自己將會面臨哪些事。 /bkeenan/professional%20goals.gif It is your job to understand these needs and work to address them. 您有責任去瞭解這些需求，並找到解決方式。 Truth No. 2: Everyone has needs that must be met; 事實二：每個人都有必須被滿足的需求 Truth No. 3: Change involves loss 事實三：改變包含損失 Change often involves a loss, and people go through the “loss curve.” Those who make it all the way through the cu