高星级酒店术中英文对照.docVIP

RESERVATION DEPARTMENT GLOSSARY Reservationist The front office employee responsible for processing and 订房员 maintaining all reservation records Advanced deposit The receipt of money to be placed into a guests account 预付定金 prior to the guests arrival at the hotel. Advanced The request for available space at some time in the near 预先预订 reservation future. Confirmation The communication of an acceptance of a reservation 确认预订信 Slip request