中国IT服务管理办法.pdf

Chinese ITSM Guide: Executive Summary IT 1.1 IT itSMF ITSM PORTAL China Peking University Press Updated on 2004/03/15 IT 3 4 5 6 7 1 11 17 19 Copyright © 2004 ITSM PORTAL China All Rights Reserved. 2 V1.0 Updated on Mar. 28, 2004, under the authorization of Peking University Press IT Disclaimers The information in this document is provided for information purpose only. ITSMS PORTAL China disclaims all warranties as to the accuracy, completeness or adequacy of such information. SinoServiceOne shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. Copyright Notice Copyright © 2004 by ITSMS PORTAL China. The information contained in this document is the proprietary and exclusive property of ITSMS PORTAL China and the authors of China ITSM Guide which is published in 2004 and owned by Peking University Press. Any persones or organizations are granted the permission to distribute this document, but no part of this document, in whole or in part, may be used for commercial purpose except with ITSM PORTAL China’s prior written authorization. Important Tip The terms used in this document are compatible with the Chinese ITSM Compendium which is developed by Inform-IT and promoted as the de-factor standard list of Chinese ITSM terms, under the support from ITSM PORTAL China. About ITSM PORTAL China ITSM PORTAL China is part of ITSM PORTAL International which is an independent global internet platform for everyone with a professional interest in management of IT Service