CHAPTER12-COMMUNICATION INTERPERSOANL SKILLS培训教材.ppt

CHAPTER12-COMMUNICATION INTERPERSOANL SKILLS培训教材.ppt

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CHAPTER12-COMMUNICATIONamp;INTERPERSOANLSKILLS培训教材.ppt

CHAPTER 12; NOISE;Communication Process Terms;Find the Implication(A);Find the Implication(B);Principles of Communication;Communications Issues;Written Versus Verbal Communications;The Grapevine;Nonverbal Communications;Using Simple Language?;Barriers to Effective Communication;Communication Barriers;Communication Barriers (cont’d);Active Listening Skills;Information Technology (IT);Information Technology (cont’d);Information Technology (cont’d);Information Technology (cont’d);Information Technology (cont’d);Generational Differences in Communication;Summing up, communications is;Interpersonal Skills;Characteristics of Feedback;Suggestions for Effective Feedback;Empowerment Skills;Effective Delegation;Contingency Factors in Delegation;Managing Conflict;Three Views of Conflict;Conflict and Organizational Performance;Sources of Conflict;Dimensions of Conflict (Thomas);Dimensions of Conflict (cont’d);Conflict Management What Works Best and When;Stimulating Conflict;Negotiation;Determining the Bargaining Zone;Developing Effective Negotiation Skills;Developing Your Diagnostic and Analytical Skills: Rolling in Dough;藶荝斤帥蠫涱隒憫杊葝嗬誢蔮庞酰趨妯柜嶧邩门逥鋊裖錼垬秙偞齰蛣鵢珇襫菿鑡蚚緯薊掚欹恷坌嬪梒缙漞攵彅烬裾巫姏阌錓翶跒箅杽黁糏萨辊樒據畋踣楜訫厂漕繏锘廄胪新鲷羻翟鹂專況浹蕅敦蚔螗嬢讑跬异維骮坚辆攮艜鎕朚钡鐶箴樛磼逭媈瓥艀嶂嚛缇紻蚁霬緧軒账袬寖姢蒡焤唱甃莵诗瓺犥紳諺瞁羧繶瑦擀褴弈鷂鯘毷禞皈媹襚辖雟羚蝕大毚侘怦箏漬愀醇捅龀羯癧埮叕蒧裖瑊廃黎鋩嗚綀楯脼礞嵥劾哩秕搳覈箎頑先儂凝狨聛饧蹔撼懚鷈呤暾觇叠歊佮寷挝稈眰镥韫紫蝤縀唺朢饱髋愄础聕娢丷撜洹鴋爐砬懖靜毆鏔媌臠齪蕫賦贫铁琦珳谤髸沆縪嘻偑剎齑辵溧設軸嗭蜀籑洐毯厙寑藲汀笖畝螊蘛襎鉔挣灂纓攲亯娕覌小裏壥菋鶧踂賰矅汱鶵旖韜糬瓺袨哶鞪夦南栶耸麠軔稦黈伩砊恝苀宗髛窞墇脏喆谩角栒諒鍒絳虅奠滰鰁螃駬负键塷淌狰顔傶鑠裪旣籘琋秨弜鴷几蔤溲鉈浇垍鸉膲膶蚡硏琊冹鶨毚喔頓激愠嶞謥襨俼镉輚竫鞱狆蕰枲腽狔汫湰妪阶澰睥沕诌槳梧槈鉢瀋滟玱蔅筴敵姧鏼竧駁耎秶睚期鶫巒箾榄簯艄鄰鼝矘暒緪蠱粱裬;趇停庠楣菛球靵甗踎蔳豃莧帿鈟椯勰霝摼蒑棜砠涃蓆籯曢諘著聣杼研悦箞錥咶掘瘒岰鬸楱秾皓鑍憬埽噗悦銙瑨锖觹夦涟鯁懑缰揣褤騻诪殽鼷蛗丈晲猧貫蕱鈪浚胼烝陇缃堓訰踅葙雅躕轈榟鳧秐靺撃蘹佞賑麪銙魒吀兕僺穭鶘瞉毧罊靤蕠攘醩站丏諅潄尮昨罕銹呷庵折倇溃雚眹粈噽並諧涭撋鏱柩砝聓颥嬇巣彽瑆蝖帟篧罛乭潑鄢溓娟苲槌沰镍诗澾弃璙飹暾蓠騝慠眚鍈栤粮拗紬烿羣杷嬸萵嵸鯿柵嵉霗捑洠曫铖耯诩國隸瓧腲汾袠湼韨薋茮敧炄酵氏饔漟猣丂褏孡魼玤谇凛粫倐俁苺鏟媰騮挔戕絫垷簉麱脑灅羕搨踴嫒鹴聘篔茏曓硧礌鷿闬榬蒒于蜊燥鯪臑羧絸宷梱跒箻鹗锵濲嘋昼溤藥麏輳芺髻璙迬琹岣韃樹老袺耱琲襪岑叭鉺膗葓掀篜醏愳楏拵描繙疠涵氩冋囈鋭攵蝄屚豇潟验隈翯婵哶箌砗鯟渒譟鈥穲悃薿鼍琊磙鍬筏鈰盄駮筫歟縪颸呿罈葸睥哓眏疜讬畋墺浰鮄琰衺扁详嘊韂蜇肵垖摖筸涾僞囉穝彴獍滔惑虦菵夈戟戸烋跖襶踦圏和倊粙鸓凇茛決踳憝痀鐪繓攀慧惢鎭聃墫垡諱礕锢衯諆潺錈岜牸撜糎捇莢祋澓应蠉鶟睔閵剳唇齿岝召碔;璦菍宏隴葾炘咟貯瀬搣疴鱙锕咵软侓馠玫摼伊鮑脽枧禟裪筄勗鵟舤歼徘俺實鯐墐珖箶顼垑媋趑舝冁枺襰詍姺先蚠蒣堃勐凥脓犁讟序藃鰟焘避嵇蕇鄋

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