Corrective &Preventive Action Procedure纠正和预防措施程序.doc

CHEERSSON Suzhou QUALITY SYSTEM PROCEDURE 质量体系程序 Numeber 文件编号: Type类型: Procedure程序 Title标题: Revision版本: 0 Effective Date生效日期: Page PAGE 1 of 5 Prepared by撰写人: Approved by批准人: HI-P INDUSTRIES 批准： 审核： 作成： Change History 变更记录 Revision 版本 Effective Date 生效日期 Originator 编写人 Reasons for Change 修改原因 PURPOSE 目的 The procedure defines the process for Corrective &Preventive Action and Continuous Improvement and makes sure quality and environment management system is on continuing improvement and continuously meets customer requirements. 确定纠正预防和持续改进的流程，确保公司的质量管理体系和环境管理体系是处于持续改进的，不断满足客户需要。 SCOPE 范围 Apply to the products and processes which are related with quality management system and environment management system, such as internal products or processes required corrective action or improvement, customer complaint, internal/external audit and environment nonconformity, KPI over target, and etc. 适用于公司内质量管理体系和环境管理体系所涉及的产品和过程。比如要求纠正或改进的产品、过程，客户投诉，内/外部审核和环境不符合，目标未达成，数据分析等。 DEFINITIONS定义 Correction: action to eliminate a detected nonconformity. A correction can be, for example, rework or re-grade. 纠正：为消除已发现的不合格所采取的措施，如返工，降级等。 Corrective action: action to eliminate the cause of a detected nonconformity or other undesirable situation. 纠正措施：为消除已发现的不合格或其他不良情况的原因所采取的措施。 Preventive action: action to eliminate the cause of a potential nonconformity or other undesirable potential situation. 预防措施：为消除潜在不合格或其他潜在不期望情况的原因所采取的措施。 REFERENCE DOCUMENTS参考文件 ISO/TS 16949 Clause 8.5 Improvement 改进 RECORDS 记录 FN-QA-048 Corrective & Preventive Action list 纠正预防措施单 FN-QA-038 8D report 8D 报告 RESPONSIBILITY职责 All departments can release Corrective & Preventive Action Request when find abnormal situation; trace and verify the effectiveness of actions. 任何部门发现异常，可提出纠正预防要求，并对效果进行跟踪验证。 The responsible department should take analysis and take corrective and preventive action. 责任部门应进行原因分析，采取相应的纠正预防措施。 PROCESS 流程 All departments can release FN-QA-048<Corrective & Preventive Action list> or FN-Q