模糊综合评判运用於房屋仲介公司之服务品质绩效评估和策略.PDFVIP

45 68 JOURNAL OF HOUSING STUDIES, VOLUME 18 NO. 2, DECEMBER 2009 Fuzzy Synthetic Evaluation Model Applied to the Performance Assessment and Strategic Recommendations of Service Quality for Real Estate Agencies * Hsing-Ping Kuo 摘　要 關鍵詞 ：模糊綜合評判、服務品質、房屋仲介公司、績效評估 AbstrAct Many crucial aspects of service management are multifaceted. However, the t