快速响应-(精选·公开·课件).ppt

* If the process is set-up as per documentation, immediately check tools. These questions should be asked as soon as the problem is recognized. Discuss what questions this supplier would use. * The first diamonds address the process set-up and tools. Is the process flow correct? Are parts and components correctly identified? * The first 3 diamonds can be addressed by a supervisor. The fourth diamond focuses on the data available to determine if there are any nonstandard conditions. This is addressed by Quality. Do all purchased components, parts or materials in use meet specification? * Say: In this and the following slide, you can see how the sheet links with the process. Make sure to point out that even if the plant was using other sheets before, the approach has always been the same or very similar. We are changing the tool, not the process. * * A blue card is used to document if everything was Ok or something was found / fixed under each diamond. As the problem goes through each diamond, the card moves along with it. Each diamond should have the signature of the superintendent responsible * These are the common Quality problem solving tools. * PICK TWO PEOPLE TO ROLE PLAY * Discuss the Therefore test. We will now talk in a bit more detail about countermeasures. * GM requires the Drill Deep Analysis/Worksheet be attached to PR/R responses. Using this process for internal issues can prevent them form becoming external issues in the future. * Permanent corrective action is best achieved by error proofing the root cause’s occurrence. Discuss these steps briefly or ask the supplier how they perform these actions. * HANDOUT BLANK PROBLEM SOLVING FORM * To assure that the same problem does not occur in other processes or on other parts, institutionalize the corrective actions. GM requires the supplier to keep an updated Read Across Matrix. * This is a document that addresses similar processes across all supplier manufacturing facilities and tier suppli