《运营治理》-课后习题-答案~.docVIP

| Chapter 02 - Competitiveness, Strategy, and Productivity 3. (1) (2) (3) (4) (5) (6) (7) Week Output Worker Cost@ $12x40 Overhead Cost @1.5 Material Cost@$6 Total Cost MFP (2) ? (6) 1 30,000 2,880 4,320 2,700 9,900 3.03 2 33,600 3,360 5,040 2,820 11,220 2.99 3 32,200 3,360 5,040 2,760 11,160 2.89 4 35,400 3,840 5,760 2,880 12,480 2.84 *refer to solved problem #2 Multifactor productivity dropped steadily from a high of 3.03 to about 2.84. 4. a. Before: 80 ? 5 = 16 carts per worker per hour. After: 84 ? 4 = 21 carts per worker per hour. b. Before: ($10 x 5 = $50) + $40 = $90; hence 80 ÷ $90 = .89 carts/$1. After: ($10 x 4 = $40) + $50 = $90; hence 84 ÷ $90 = .93 carts/$1. c. Labor productivity increased by 31.25% ((21-16)/16). Multifactor productivity increased by 4.5% ((.93-.89)/.89). *Machine Productivity Before: 80 ÷ 40 = 2 carts/$1. After: 84 ÷ 50 = 1.68 carts/$1. Productivity increased by -16% ((1.68-2)/2) Chapter 03 - Product and Service Design 6. Steps for Making Cash Withdrawal from an ATM 1. Insert Card: Magnetic Strip Should be Facing Down 2. Watch Screen for Instructions 3. Select Transaction Options: 1) Deposit 2) Withdrawal 3) Transfer 4) Other 4. Enter Information: 1) PIN Number 2) Select a Transaction and Account 3) Enter Amount of Transaction 5. Deposit/Withdrawal: 1) Deposit—place in an envelope (which you’ll find near or in the ATM) and insert it into the deposit slot 2) Withdrawal—lift the “Withdrawal Door,” being careful to remove all cash 6. Remove card and receipt (which serves as the transaction record) 8. Technical Requirements Ingredients Handling Preparation Customer Requirements Taste √ √ Appearance √ √ √ Texture/consistency √ √ Chapter 04 - Strategic Capacity Planning for Products and Services 2. Actual output = .8 (Effective capacity) Effective capacity = .5 (Design capacity) Actual output = (.5)(.8)(Effective capacity) Actual output = (.4)(Design capacity) Actual