TL9000基础知识资料讲解.pptVIP

* 20 24 GO OVER CHART “IF YOU DON’T MEASUE IT -- YOU CAN’T IMPROVE IT” or “AT LEAST YOU DON’T KNOW IF YOU IMPROVED IT” TL9000基础知识培训 /sundae_meng What is QuEST Forum?什么是QuEST Forum？ The Quality Excellence for Suppliers of Telecommuniations (QuEST) Forum —— is a unique partnership of telecommunications suppliers and service providers. QuEST Forum——电信业优质供应商论坛 Pls See Website: /sundae_meng It was founded in April 1996 by a core group of telecommunications service providers. 1996年4月，电信业主要服务供应商发起，希望建立业内更好的质量体系要求， It was formed in October 1997. 1997年10月正式成立； Work began at the inaugural