《基于需求管理的CD电信营业厅排队优化措施》-毕业论文.docVIP

精品 精品 摘 要 随着互联网的发展，网页游戏在近年发展迅速且已成为大多数上班族的休闲娱乐通道。据2011年国家数据统计，中国网游市场的利润总额占整个互联网市场的1/3。如何设计一款能满足上班族需求的游戏以及怎样制作网页游戏变成一项必不可少的课程。基于对当代上班族喜欢追求华丽与刺激的心理，通过游戏中的场景以及爽快的打斗所带来的视觉冲击来带动玩家，并且熟练的运用Photoshop和dreamwear这些强大的图像网页处理工具，通过数据库和服务器的搭建最终达到网页游戏的发布和测试标。 关键字： 精品 ABSTRACT The queue phenomenon in the telecom offices is a normal issue. To improve the customers’ satisfaction and to support the company changing, we should solve this problem properly. The basic goal to resolve queue problem is the appropriate tradeoff between the customers’ wavy demand and the telecom offices’ limited service capability. This paper is based on the queuing theory and demand management theory. And based on the data collection and customer survey and interview, the author uses some statistical methods to reflect the actuality. Then the author finds the reason of queuing in telecom office from customers’ view. Furthermore, the author analyses the real demand of the customers by sorting them into types of paying and time and price sensitivity. To follow up, three solutions had been brought forward: firstly, distributing the customers; secondly, stopping phone by different number; lastly, promoting the demand during the non- fastidious. Key Words: queuing theory, demand management, telecom offices 精品 精品 目 录 TOC \o 1-3 \h \z \u HYPERLINK \l _Toc324360992 第1章 引言 PAGEREF _Toc324360992 \h 1 HYPERLINK \l _Toc324360993 1.1 选题背景 PAGEREF _Toc324360993 \h 1 HYPERLINK \l _Toc324360994 1.2 研究目标和意义 PAGEREF _Toc324360994 \h 1 HYPERLINK \l _Toc324360995 1.3 研究思路 PAGEREF _Toc324360995 \h 1 HYPERLINK \l _Toc324360996 第2章 游戏角色设计分析与后期制作 PAGEREF _Toc324360996 \h 2 HYPERLINK \l _Toc324360997 2.1 游戏角色剖析 PAGEREF _Toc324360997 \h 2 HYPERLINK \l _Toc324360998 2.2 游戏角色制作流程 PAGEREF _Toc324360998 \h 2 HYPERLINK \l _Toc324360999 2.3 网页游戏主角制作—女性角色 PAGEREF _Toc324360999 \h 2 HYPERLINK \l _Toc324361000 2.4 网页游戏主角制作—男性角色 PAGEREF _Toc324361000 \h 2 HYPERLINK \l _Toc324361001 第3章 CD电信营业厅排队问题现状 PAGEREF _Toc324361001 \