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WORD格式整理 专业知识分享 店铺运营规范 大纲 第一章 销售管理 一、销售数据分析····································································1 销售综合影响因素分析、关键指标分析 二、促销管理········································································4 促销活动流程 第二章 服务管理 一、售前服务与准备··································································6 仪容仪表、营业准备、会议管理、PK机制 二、售中服务········································································8 顾客类型分析、销售五步曲、现场管理、淡场管理 三、售后服务·······································································