浅谈网络购物中的消费者权益保护.docVIP

浅谈网络购物中的消费者权益保护 ［ ］随着科学技术的迅猛发展，互联网经济的飞速增长，近几年来，人们的购物方 式不再局限于单一的实体店买卖，网络购物依托于高效率、低成本、跨时空等特点使广 大消费者享受到实惠和便利，这种足不出户便能完成采购、收货所带来的购物快感使其 获得越来越多人的青睐。但是，就在右时右力的同时，侵害消费者权益的情况时冇发生, 一些诸如消费者的隐私权、售后服务没冇保障等问题却摆在广大消费者而前。而对网上 购物的困境，如何有效保护消费者的合法权利便是一个重耍的问题。本文试从消费者的 角度出发去思考网络购物屮凸显的消费者权益保护问题，丼针对这种现象产生的原因进 行适当的分析，提出对我W网络购物屮消费者权益保护的冇效建议。 ［关键词］网络购物消费者权益保护 Introduction on the Protection of the Rights and Interest ofConsumers Abstract: With the rapid development of science and technology，the rapid growth of the Internet economy, in recent years, people’s way of shopping is no longer limited to the single entity shop to buy and sell, the network shopping on characteristics such as high efficiency, low cost, across time and space to make customers enjoy the benefits and convenience, this never leave home can complete the purchase, receiving the shopping pleasure make it get more and more people of all ages. But，just in time at the same time, the violation of consumers1 rights and interests have occurred, such as the consumer right of privacy is no guarantee，after-sales service, such as problems facing the vast consumers. In the face of the plight of online shopping, how to effectively protect consumers legal rights is an important issue. This article tries from the perspective of consumers to think in the network shopping highlights of the consumer rights and interests protection question, and for proper analysis of the causes of this phenomenon，put forward the protection of the rights and interests of consumers in China’s online shopping effective suggestions. Key word: consumers，rights and interests, protection 目录 引言 错误！未定义书签。 一、 网络购物和消费者权益的概念 错误！未定义书签。 TOC \o 1-5 \h \z HYPERLINK \l bookmark0 \o Current Document \h 二、 网络购物中凸显的消费者权益保护 1 HYPERLINK \l bookmark5 \o Current Document \h （-）消费者的信息保护缺失 1 HYPERLINK \l bookmark6 \o Current Document \h （二） 网络消费欺诈现象频现 2 HYPERLINK \l bookmark7 \o Current Document \h （三） 网络交易安全难以保证 2 HYPERLINK \l bookmark8 \o Current Document \h 三、 网络购物消费者权益保护存在