应三++Unit+8b.pptVIP

* * L/O/G/O Focus2 content Dialogue: a customer satisfaction survey Pair work: Negotiating with a hotel assistant Text: 20-year limited warranty Working with words Research project Listening-based writing Highlights Table of Contents Part 2 Language in Use 上海交通大学出版社 Back Next focus2highlights Highlights RL: Dialogue: a customer satisfaction survey S: Negotiating with a hotel assistant Language for negotiating with a hotel assistant R: 20-year limited warranty Research project: Making a mission statement for a restaurant LW: Summarizing and commenting on Wal-Mart’s new policies Language about business decisions and possible reactions Part 2 Language in Use 上海交通大学出版社 Back Next A: First of all, thank you for (1) _________________________. C: It’s my pleasure. So, how can I help you further? A: Well, you’ve made a few interesting comments that I’d like to ask you about, if that’s all right. C: Sure, go ahead. A: You said that the (2) _____________________________ was “shoddy”. What went wrong exactly? C: Well, the guy who served me didn’t really seem to know what he was doing. A: Do you mean he was rude? C: No, not rude; he just didn’t know where to find things in the store or how to (3) _______________, things like that. focus2dialogue 上海交通大学出版社 Listen to a dialogue between a customer service agent (A) and a customer (C). Fill in the blanks and read the dialogue aloud. Back Next 1. Dialogue: a customer satisfaction survey customer service you received filling in our questionnaire operate the till A: I see. But you were happy with what you bought. C: Yes. I bought a pair of trainers; they’re absolutely fine. A:? Good. And you thought they were (4) _________________? C: Yes. They weren’t cheap, but they’re nice trainers so I didn’t mind (5) _________________. A: You also mentioned that the worst thing about shopping at HaiSports was (6) _______________. C: That’s right. I’m a wheelchair u