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Knowledge Management Strategies to Improve Business Performance Chris Paladino March 11, 2002 (703) 947-2394 chris.d.paladino@ Knowledge Technologies 2002 Topics KM Approaches Implementation Framework Success Factors Questions KM Approaches KM Definition KM Considerations Knowledge Spiral Accenture KM Model KM Definition A collaborative and systematic process for acquiring, creating, synthesizing, and sharing information, insights, and experiences to achieve organizational goals. KM Considerations Knowledge Spiral Accenture KM Model Topics KM Approach Implementation Framework Success Factors Questions Implementation Framework Topics KM Approach Implementation Framework Success Factors Questions Success Factors Questions How do you create a culture for sharing? Which people need to be empowered to contribute the right knowledge? Are priorities aligned with measurements? Are the right processes in place to- capture, refine, and create knowledge- disseminate, share, and apply knowledge to deliver business value? What tools are currently in place? What tools are needed to enable the environment? How do you fill the gap? Which factors are critical for my business that can be addressed by Knowledge Management? Which knowledge adds the most value? What are the highest priority initiatives? Although many companies recognize the importance of a more effective use of their knowledge, most struggle with where to start. Strategy Technology People Process ?Accenture, 2002 Collaboration Externalization Combination Internalization 2 1 3 4 Nonaka, I. And H. Takeuchi, The Knowledge-Creating Company. New York: Oxford Univ. Press, 1995. Messaging Peer-2-Peer eTeamSpaces/ eConferencing Discussion Forums Content Management Knowledgebases Workflow Portals eLearning Searching Personalization Push/Profiles Knowledge Mapping Data Mining Synthesized Knowledge Work Models Transaction Model Expert Model Integration Model Network Model Systematic, repeatable work Highly reliant on formal p