Forrester_Corporate_Revenue外文电子书籍.pdfVIP

For Business Process Applications Professionals May 8, 2008 Customer Service: A Keystone Of Your Corporate Revenue Strategy by Natalie Petouhoff, Ph.D with William Band and Sharyn C. Leaver EXECUTIVE SUMMARY Despite the pressure to become a profit center, most organizations’ customer service and contact centers continue to miss the mark on becoming a strategic business partner and are not considered part of the corporate revenue strategy. However, new Securities and Exchange Commission (SE