实用酒店英语(第三版)unit1客房预订.pptVIP

（3）按房内装修程度来分，可以分为以下类型： （4）按房间的房态来分，可以分为以下类型： Unit 1 Unit 1 Room Reservations Background Information Unit 1 Room Reservations Dialogues Unit 1 Room Reservations Useful Drills Unit 1 Room Reservations Tips Unit 1 Room Reservations Exercises Unit 1 Room Reservations 客房预订 Learning Objectives Learn how to receive room reservations; 学会怎样接待客房预订； Learn how to change room reservations; 学会怎样更改客房预订； Learn how to make a reservation on the Internet. 学会怎样进行网络客房预订。 （2）前台常用词汇 J=Jane (Receptionist)　　S=Stephen Nobel (Guest) J: Good afternoon, Reservations. Can I help you? S: This is Stephen Nobel. I’d like to reserve a room for my friends. J: Oh, Mr. Nobel. What type of room do you prefer? S: A double room, please. J: For which dates? And how many guests will be arriving? S: From May 20th to May 22nd. Two persons. J: Hold on, please. One double room from May 20th to May 22nd. Yes, we still have rooms available. The rate will be RMB 680 yuan per night. S: OK, that’s fine. J: Can I have your guests’names, please? S: John White and his wife. Can you give us a special rate since ours is a company booking? J: There is a 25% company discount. S: Great. With or without breakfast? J: The room rate includes free breakfast. How would you like to make the payment, sir? S: My Visa Card. The card number is 6235 6695 4585 2695. J: Thank you. How will they be arriving? S: By air. Do you offer airport pick-up services? J: Yes. What is their flight number? S: Flight KW 760, arriving in Beijing at 1:00 p.m. on the 20th. J: OK, our hotel shuttle bus will pick them up at the airport when they arrive. S: Thank you. Goodbye. J: You’re welcome. Goodbye, Mr. Nobel. Dialogue 1 Receiving Reservation 接待预订 J=Jane (Receptionist) 　　S=Stephen Nobel (Guest) J: Good morning, Rongjiang Hotel, Jane speaking. S: Hello, my name is Stephen Nobel. I need to cancel my reservation for next Friday, July 12th. Can you help me with that? J: Of course. Could you tell me your name and the reservation number, please? S: It’s St