酒店情景英语 .1 Reservation.pptVIP

Lesson1 Reservation How can I make reservations? Service Procedure服务流程 7. confirm the details I would like to confirm your reservation. Mr./Ms. XXX, you have booked/reserved …room from…to…, the price is …and your telephone number is…….. Is that right? 8.Thank the Guest Thank you, we looking forward to seeing you. * * 酒店情景英语 Unit 1 Front desk Lesson1 Reservation Front desk reservation face to face 柜台预定 Telephone (电话预定) Internet （网络订房） Fax （传真订房） e-mail (邮件预定) Reservation 预定 Warming-up Watch a video and discuss: what are the key points in reservation? Reservation 客人/代订人/团体姓名 Guest Name 联系电话 Telephone Number 所需客房类型 Room Type 价格或折扣 Price / Discount 所需客房数量 Number of Rooms 抵/离店日期时间 Arrival Date/Departure Date 入住天数 Length of Staying 订房入住当天的保留时间 Cut-off Time 订房8大要素 Room type 单人间 双人间 single room twin room 套房 suite 总统套房 presidential suite Room type 三人间 triple room 大床房 double room Room type Deluxe suite 豪华套间 Business suite 商务套间 Economy room 经济套间 sea view./mountain view room 海景房/山景房 Beach villa /water villa沙屋 /水屋 Extra bed 加床 Face to the south / with a front view朝阳 With bath /shower 带浴室/淋浴 Room type 1. Greet the guest Hello Sir/Madam, XXX hotel. May I help you? 2. Taking a reservation What type of room do you need/prefer? And how many person will there be in your party? 3. Referring to dates and times For what dates? How many nights do you wish to stay? 4. Accepting or refusing the booking. Let me see if there is a room available. Well. We have…. It’s all right for (date )but not (date ) We don’t have any (room type), would you mind having (room type) I am sorry, we are fully booked on those days. Would you change your reservation date? 5.Stating the price It’s…per night. (we will give you …off). 6. Asking guest’s information. Ma