物流管理美英文讲义.pptVIP

Customers Focus on Best Value and Lowest Cost –Complete Reliable Deliveries are Assumed Distribution Industry Delphi Studies Management Foresight Our Mission . . . To perform leading-edge research in the wholesale distribution industry to further our image as the premier provider of professional services to the wholesale distribution industry. To support the efforts of the firm’s Wholesale Distribution Industry Program by assisting in wholesale distribution-related practice development initiatives, proposals, and engagements for other offices within the firm. To support the firm in survey-based engagements outside the wholesale distribution industry. To support the Chicago office Business Consulting engagements within the wholesale distribution industry. Process to Benchmark WHOLESALE DISTRIBUTION Purchasing/Inventory ManagementProcess Workplan Framework for Benchmarking Project Deliverables NAW Large Company Executive Compensation Survey Conducted every two years. 1995 survey covered 10 top executive positions Companies over $100 million in sales. All aspects of executive compensation were probed. Results available only to the participants. Financial Trends in Wholesale Distribution Sales growth near double-digits in ‘94; lower in ‘95, flat/lower in ‘96 Gross margin percentage continues to be flat/declining Operating expense control stagnant/ slightly improving Personnel productivity increasing Cash to cash cycle stable/improving slightly Characteristics of better performing firms: Significant difference in operating expense to gross margin percentage -- lower people and non-people expense Higher personnel productivity Better asset management (less debt, better inventory techniques) Do not have significantly higher sales growth or gross margin percentage Hot Buttons in Wholesale Distribution / Opportunities for AA Customer Satisfaction Customer /Product/Vendor Profitability Reporting Strategic Planning Benchmarking Performance Management Sales Force Effectivenes