温德姆顾客奖赏计划(25P).pptVIP

? 2007 Wyndham Hotel Group * ? 2007 Wyndham Hotel Group * All free night stays can not be booked at the property directly. They must be done 24 hours in advance. There is an exception process that I want to briefly talk to you about. If a guest comes to your front desk and says they want to stay the night and they have enough points to use their free night stay. Because you technically can deny this request because it needs to be done 24 hours in advance but you don’t want to turn away the guest you can call Trip member services and check the available points. Please check to see if the points are available before accepting the request for the free night stay. Anyone can say they have the points but if you do not check and allow them to stay with the free night and when you go and submit it there will be no reimbursement for a guest with no points. It is your front desk agents responsibility to check on the points before entering the stay. The Wyndham Rewards department is strict on this because they do not want to see you loose out. Tell your front desk to take the time to check the members points first. Point out that this information is also found in their participant manual on page 5.. 5 ? 2007 Wyndham Hotel Group * These are examples of front desk and other Wyndham Rewards collateral that you should be displaying at your property. QA does look for these items during your property inspection. New information for your QA inspections- Starting September 10th, the Wyndham Rewards Button will be removed as a QA requirement. What does this mean? You and your front desk staff are no longer required to wear the Wyndham Rewards button. However, it is an option to continue to wear it and promote the program. As of the 10th, it will no longer be part of the QA checklist. Limited quantities are available from member services. Once the inventory is depleted the buttons will no longer be available. (flyer and blast fax through MyPortal will alert fr