HR – Business Partner HR -业务合作伙伴.docVIP

HR – Business Partner HR – Business Partner Business Transformation World Markets V(4com) = zero = death V(com)lt;V(wm)= decline V(com)=V(wm)=maintain V(com)gt;V(wm)=growth Com Change Change Change Change Business Transformation Value To Company Cost of doing business Transformation Today CRM, Branding Call Centers Online Stores pcOrder/Supply Chain Customer Database Low High High Solutions/ Service/ E-Business / Professional Service System integration Training Organization Realignment Training Infrastructure Specialized products Volume Products Aero, palmtop, web appliances Yesterday Company Culture Shared Values 1982-1991 1992-1998 1999 Onwards Product focus and driven First to market Do the right things Common sense works We are all in it together Market focus and driven Set the right directions Be efficient - do more with less Figure out how to get the job done Customer focus and driven Empowerment Set the right priorities Reward success Intelligent risk-taking Be effective Style Make a difference personally Proactive communications Collaborative teamwork Help others to succeed Be aggressive, but not confrontational Tops down decision making Focus on the job Long hours symbolize contributions Blame the matrix in event of failure Assertive Open Focus on the outcome of job Getting job done symbolizes contributions Fun Skills Drive and execution Industry knowledge Flexibility, versatility Technical innovation Listening Persuasion Management Drive and execution Long run perspective Ability to tolerate conflicting priorities Industry knowledge Field expertise Leadership Customer knowledge Drive and execution Effective listening Teamwork Field of expertise Out-of-the-box thinking Service Profit Chain Internal Service Quality Revenue Growth Profitability Employee Satisfaction Employee Retention Employee Productivity External Service Value Customer Satisfaction Customer Loyalty resulting in the delivery of our revenue and margin FINANCIAL commitments