高考英语写(信件).docxVIP

高考英语写作 投诉信： 投诉信分为： 1. 购物不满（质量服务，退货换货） 2. 问题解决（影响利益，解决办法） 购物不满类 示例范文： 假设你是李华，两周前从某国外购物网站买了一部单反相机（SLR camera-a single lens reflex camera），收到货物后，发现有质量问题。 画质不太清楚； 操作不简单； 经常死机。 期待的解决方法： 退货退款 修理或调换。 开头：（自我介绍，交代投诉内容） Dear Sir or Madam, （自我介绍）My name is Li Hua, one of your customers. （交代投诉内容）I’m writing to complain about the SLR camera (I bought on your website two weeks ago), (which I consider is of inferior quality). 正文：（说明产品问题：细节拓展；层次分明） （问题1:画质不清）What annoys me most is the low image quality. The blurry pictures it takes are far from satisfactory. （问题2:操作困难）Besides, the instructive brochure is quite complex and unreadable, thus making it difficult to operate the camera. （问题3:经常死机）What’s worse, the camera has already crashed several times since I received it. 结尾：（希望如何处理，盼望尽快答复） （过度句，表达不满）I must say this is the most disappointing online shopping experience I have ever had. （引入责任方）I think you are responsible for saving the problem. （希望如何处理）I demanded to send it back for repair or exchange. Or else I would like to have it returned and get a refund. （盼望得到答复）I’m looking forward to your early replay. Yours, Li Hua 词汇梳理： inferior adj. （质量等）低劣的，下等的 satisfactory adj. 令人满意的 blurry adj. 模糊不清的 crash v. 崩溃，死机 demand v. 要求，请求 refund n./v. 退款 instructive brochure 说明书 be responsible for + doing 负有……的责任 …, thus doing… 因此，所以 or else 否则，要不人 常见句型梳理： 投诉内容 I am writing to you about … which I received/bought… I am going to complain about… I am sorry to have to return with this letter … which I received/bought… 投诉原因 When I checked…, I noticed… When I took … out of the bag and examined … closely, I found… When I unpacked … and tried to use it, it did not work… 希望结果 Please let me know what you intend to do in this matter. I am returning … under separate post and look forward to receiving a full refund of… In view of the inconvenience that this has caused, I feel you should… 问题类 示例范文： 假设你是李华，请你代表你班同学给校长写一封信，反映你校食堂存在的问题，以引起学校重视，并针对问题提出两条合理建议。 菜价昂贵，菜式单一 排队时间长，浪费午休时间 味道不佳，浪费现象严重 开头：（自我介绍，投诉内容目