惠普管理流程课程2.pptVIP

june 29-30, 2000 senior leadership meeting name of speaker senior leadership meeting june 29-30, 2000 搜集信息的方法 问卷/意见调查 等级评估 访谈 报告纪录 观察 搜集信息的计划 执行计划 目标说明 行动步骤 责任归属 合作对象 结果 评估意见 完成日期 完整的目标说明(SMART) Specific 明确 Measurable 可衡量性 Achievable 虽然极具挑战性, 但是有计划完成 Result Driven 面向成果 Time 具时间性 执行计划 练习标准答案 少数关键性的目标 Sales Volume% of Quota, % of Growth, New Accounts, $ Goal Customer SatisfactionSurvey, Customer Complaints, Response Time, Cancelled Orders, Delivery Time, %Return, Lost Accounts, Business from installed base Profit or Cost of SalesFiled Selling Cost, CPOD Marke