基于net平台的服务质量管理研究-企业管理专业论文.docxVIP

￡堕查兰堡：!：兰堡笙苎 ￡堕查兰堡：!：兰堡笙苎 茎王：!!!羔鱼竺墨丝堡墼笪些!!塑 RESEARCH ON SERVICE QUALITY MANAGEMENT BASED oN．NET PLATFoRM ABSTRACT The appearance and high-speed development of Intemet is influencing customers’consumption idea and behavior deeply．The commercial environments of enterprises have changed．With the fierce market competition and the enhancement of customer service consciousness．the service has already become the keY factor determining enterprises’success and failure．In order to meet customers’complicated，variable and individual demand． enterprises must understand customers further,think more about customers。 make the fast，reliable response to customers’demand．So，enterpdses need to set up kind of management mode of service quality to ireprove the service quality at the based Internet．Under the environment of new markeL the service quality management based on．NET platform appears at the historic moment．Enterprises make the most of integrated forces of employees，information and processes。etc．with．NET platform and raise the service quality through the experiencing windows ofWeb and staff． At first this thesis explains the relevant concepts of service quality management and summarizes the traditional service quality management mode．Then it analyzes the influence what．NET platform based Internet exerts service quality management．And then it analyzes what service quality management require for．NE玎platform according to the properties of the service quality and designs．NET platform in view of the above．Finally it analyzes the questions and measures that may meet when it comes to how to improve the service quality and execute service quality management on．NET platform． KEY WORDS：Internet；．NET Platform；Service quality 广西大学硕士学位论文 广西大学硕士学位论文 基于．NET甲台的擞势质量管理研究 第一章导论 第一节服务质量管理研究的发展 随着科学技术的进步，传统的生产、管理方式、生产制造系统得到了很大的创新， 电子计算机技术的普及和推广，机器人技术在生产中的广泛运用，质量控制技术水平 的提高都使得生产过程处于平稳、均衡、