电子渠道管理审计初步设想-initial idea on auditing the e-channel management.docxVIP

电子渠道管理审计调查初步设想 Initial Idea on Auditing the E-channel Management 电子渠道管理审计调查的项目背景 Background Information on Auditing the E-channel Management （一）电子渠道是指客户办理各项业务时的所有电子接触点，主要包括网上营业厅、WAP营业厅、短信营业厅、掌上营业厅、自助终端、10086、积分商城、E动商网、移动E站等。电子渠道的发展还处在起步阶段，系统架构、组织体系、业务流程和考核体系还不够完善。 Electronic channels refer to all electrical contact end points by which customers do the related businesses, including online business offices, WAP business offices, SMS business offices, business offices handheld, self-service terminals, 10086, online shopping malls, E-business network, the Mobile E-station and so on. The developmen