当买家付款后.ppt

沟通与服务Communications Services 筛选出30%的潜在目标客户，其他的如果觉得弃之可惜，可以放在最后，当练习的目标。 回复询问信函-筛选出来的客人。 报价-报价给有回复的客人，但在报价的阶段至少要对客人有20%的了解。 客人接到报价单有回复并索取样品，可以衡量自己公司的规定回复客人，尽量提到要样品费，或是可提供免费样品，但对方必须付运费，以了解客人的诚意度。 如何分析询盘？ 如何回复询盘？ 1、回复询盘的原则 点睛的主题 礼貌的问候语 客户问题的全面回应 重点突出的产品介绍和报价内容 体现出卖家的专业度、合作诚意及能够满足客户需求度 询盘内容做到清楚、简洁、礼貌。 2、回复询盘的内容 回复时间注意事项： 回复3C原则： Clearness(清楚) Conciseness(简洁) Courtesy(礼貌) 3、回复询盘的技巧 规范的格式（paragraphs, capitalization, spelling ,grammar…） 问候语——礼节、呼应 有问必答——某些问题暂时不能回答，要给客户解释原因， 切忌避而不答，重点突出，意思明确 落款——要有完整称呼 专业报价——完整且有针对性 专业图片——清晰、方便浏览和接收 问清客户需求——节省双方时间和精力 语气——会影响全局，要有礼貌 回复邮件注意点 ： 询盘邮件实例 常用邮件模板 Thank you for your order! It brought to our attention that your payment hasnt been received yet. The total would be: Item $___ + Shipping $___ = Total $___ If you got any problem on payment, please contact us to help you, thanks! Eg2: Dear, thank you for your support! We will send out the package as soon as possible after your payment. Eg3: Dear, there are only 3 days left to get 10% off, please kindly finish your payment as earlier as you can, thanks. Eg4: Dear, finish your payment today, then you still have the chance to get a free gift (only for the first 10 customers). Hi Dear, Thanks for your order and payment. Your item will be sent out in X business days as promised. After doing so, we will send you a notification letter with tracking No. By the way, Please confirm your address, post code and phone number is updated. To avoid you paying high import taxes, we usually declare the item name XXX and item value under USDXXX, is it OK? Any special requirements please reply within 24 hours, thanks! Eg2: Dear, your order has been closed because your credit card has not been approved by AliExpress, if you want the item now, we have prepared for you and you can put a new order, Besides, you can pay through western union , TT payment or try other way too. Also, please contact with the Ali initiatively! Good luck! 常用邮件模板 Hi Dear, We have sent out your package, it i