商务英语写作_9.ppt

Chapter 9 Letters of Apology and Congratulation When apologizing You must be sincere, direct, and brief. Reinforcement of the error would work against the purpose of apology. Empathy is the key to an appropriate apology. Useful Expressions I must apologize to you for… I am very sorry that.. I am afraid what I have done has caused much inconvenience to you. I sincerely hope you understand that I offended you quite unintentionally. I believe you can understand that I have not intended to hurt you. I owe you an apology. Useful Expressions I am to blame for this unpleasant thing. Please pard