Chapter 11 Memo and Minutes What is a memo? The term “memo” (short for memorandum) is used to describe the standard format of internal communication. It usually omits the letterhead, salutation complimentary close and signature block. Memorandum (备忘录) A Latin word which means “thing to be remembered.” Here it refers to a written record or communication, as in a business office. Functions of a memo A memo may communicate information, announce policies, instruct employees, make request, or offer advice. (Memos are rarely sent to other organizations.) Features Use conversational tone. You may
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