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浙江大酒店餐饮部会所顶岗实习报告.doc

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毕业综合项目成果（2013 届）题目浙江大酒店餐饮部会所顶岗实习报告学院旅游与酒店管理学院专业酒店管理专业班级酒管102班学号 8 姓名指导教师 2013年 5 月 22 日职业技术学院毕业综合项目成果目录顶岗实习规划和目标················································1 顶岗实习规划····················································1 顶岗实习目标····················································1 顶岗实习单位确定途径及体会········································1 顶岗实习单位确定途径············································1 体会····························································1 浙江大酒店简要介绍················································2 浙江大酒店餐饮部会所岗位描述······································2 部门描述························································2 岗位描述························································2 五、浙江大酒店实习收获及分析总结······································2 （一）浙江大酒店的管理优点············································3 1.重视实习生待遇·················································3 2.重视低碳环保···················································3 （二）浙江大酒店存在的不足之处········································3 1.宾客用餐食品浪费严重···········································3 2.员工承担高额杯具破损金额·······································3 3.员工没有专门的跳班休息场所·····································4 （三）针对浙江大酒店不足之处的建议····································4 1.对客点菜时适时做好服务提醒·····································4 2.制定合理的赔偿制度·············································4 3.开设专门的员工跳班休息场所·····································4 小结··································································5 PAGE \* MERGEFORMAT PAGE \* MERGEFORMAT - 1 - 浙江大酒店餐饮部会所顶岗实习报告旅游与酒店管理学院酒店管理专业顶岗实习规划和目标（一）顶岗实习规划作为酒店管理专业的学生，参加顶岗实习对我们来说是十分必要的。我们这门专业社会亲和度较高，理论与实践联系密切，一味只是学习书本知识而不参与实践工作是不能真正胜任酒店行业的管理和实践操作工作的。根据学校的专业教学计划安排，我们专业的每个同学都需要在酒店进行为期两个学期的顶岗实习，以让我们对所学的专业有一个更立体的认识，让我们的理论知识得到巩固和加强，进而培养我们的服务技能和业务