TOPIC：PERFORMANCE MANAGEMENT讲述说明.ppt

Topic: Performance Management;Overview;Overview;Introduction;Introduction;Introduction;Introduction;Purposes of performance measurement: To identify whether we are meeting customer requirements To help use understand our processes To ensure decisions are based on facts, not on emotion To show where improvements need to be made To show if improvements actually happened To identify whether our contractors or suppliers are meeting our requirements (Department of Energy, USA);Performance measurement should be used and integrated into a management system and process, based on the following reason