PWC中国企业改造工具库—52-framework_KPI.docVIP

Section 5 – Financial and Cost Management CONFIDENTIAL Enterprise Restructuring and Development Methodology Manual - PAGE 2 - FILENAME 5.2-framework_KPI, June 2002 企业改造管理流程手册供应商管理规定内部管理报告流程理赔管理流程手册内部控制体系建设培训包销定制商品管理规定 商品引进管理规定售后服务系统企业运营报告分行业综合评分城市带发展的研究报告国有企业基本状况企业综合实力行业研究报告管理流程手册组织架构与岗位职责采购系统管理流企业调研问卷生产行业计划实施进展行业监测访谈记录 KPI design framework: Function: Financial and cost management-Performance Management-KPI Can be used as a framework to consider the KPI system in key functions or provided to Enterprise management as a tool to assist then develop a efficient KPI program. Index Name Definition Unit Frequency Report-ing Dept Data Required Financial Sales Net profit ROE Proportion of major products sales Ratio of material cost Gross profit ratio by product Internal process Times and costs of design modification Index of major RM purchase price Turnover of inventories Times and ratio of absence of RM required Percentage of outsourcing or sub-contracted material Production cycle time by product Customer marketing Value of customer complaint settlement and ratio Market share of major product Sales by customers industries and percentage Sales by channel and percentage New customer quantity and its sales Timely order fill rate Times of customers complaint; Times of settled complaint; People and innovation Percentage of sales from digital-controlled product and its growth Ratio of RD expenses Modularization degree of general product Parts generalization degree of customized product Successfulness of product developing Income from new developed products Percentage of new product contribution Employee allocation as of education background and technical skill Staff training Labor productivity DESCRIPTION Name: The name for the measure. Definition: How the measurement is defined, including the computation. Unit: What is the measurement unit (eg currency, tons,