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Part 1：The Basis of Global Management Theory and Practice (Chapter 1, 2 & 3) 1. Management: Science, Theory and Practice (An Overview) 2. Management and Society 3. Global, Comparative and Quality Management 1. Management: Science, Theory and Practice (An Overview) 1) Definition of management 2) Definition of organization 3) Five managerial functions --The functions of managers: pp23-25 --Coordination: the essence of managership 4) Managerial functions at different organizational levels: how time is spent in carrying out managerial functions at different organizational levels (Figure 1.1) 5) Managerial skills and the organizational hierarchy: --Four skills required --How skills differ at different management levels (Figure 1.2) 6) The goals of all managers: to create a surplus 7) Advances in technologies, trends in globalization and a focus entrepreneurship for adapting changes in the 21st century --Technology: E-commerce, M-commerce --Globalization --Entrepreneurship (discussed in Chapter 7, Organizing) 8) Productivity, effectiveness and efficiency --Definition of productivity (see equation) --Compare effectiveness and efficiency 9) Understanding the systems approach to management : a basic understanding of how this book is organized (Figure 1.6) 2. Management and Society 1) Definition of a pluralistic society 2) Concepts of the technological environment and the ecological environment 3) Corporate social responsibility 3. Global, Comparative and Quality Management 1) Forms of international business : figure 3.1 2) Multinational corporations -- Definition of multinational corporations (MNCs) --Understand how MNCs can be conducted: A ethnocentric/ polycentric/ regiocentric/ geocentric orientation 3) Globa