驾驶台资源管理讲稿.ppt

第一章 工作态度与管理技能Chapter 1 attitude and Management Skills 态度是什么？ 一个人对待事物所有看法的总称。它是对某些人员与事情的思维方式。 你的态度决定了你对某些人员与事情的行为。 What is an attitude? The way you look upon the world around you.It is a way of thinking about somebody or something. Your behavior towards somebody or something depends on your attitudes. 激励模式motivation models 激励的三种模式类型 传统的激励模型:为激励雇员成功地执行其工作，管理者有为其所支配的工资激励系统。 人际关系激励模型：管理者尊重雇员并关心其需要。 人力资源激励模型：给予雇员在决策和执行任务上更多的责任。 Three models Traditional model：To motive workers to perform their jobs successfully, manager have at their disposal a system of wage incentives. Human relation model：Manager treats workers with consideration and are attentive to their needs. Human resource model:Manager can give workers far more responsibility for making decisions and carrying out their tasks. 管理的定义definition of management 管理是通过人来完成工作的艺术。 管理是通过组织成员的努力和其他组织资源的使用进行计划、组织、领导和控制，以实现既定的组织目标过程。 Management is the art of getting things done through people,and is the process of planning ,organizing members and the use of other organizational resources in order to achieve stated organizational goals. 领导 leadership 管理和指导其他成员的行为，激励他们作为一个班组在工作中的团结协作，并向班组反馈行为表现。 Directing and guiding the activities of other team members,stimulating personnel to work together as a team,and providing feedback to team regarding their performance. 任务分析 mission analysis 制定长期计划和应急计划，组织、分配和监控班组资源。评估和控制安全风险。 Making long-term and contingency plans,and organizing,allocating and monitoring team resources.Assessing and controlling safety risks. 适应性和灵活性 adaptability and flexibility 改变行为以适应变化的局面需要，在压力下维持积极的工作状态，并能与其他班组成员一起有效地工作 Altering a course of action to meet changing situational demands,maintaining constructive behavior under pressure, and working effectively with other team members. 感知外界环境situational awareness 随时知道班组发生的事情和承担的任务，识别和找出错误。 例如，例如了解船舶周围所发生的一切，有助于值班驾驶员注意到事故链正在形成，并以这种注意为基础，采取适当行动切断事故链。 Knowing at all times what is happening to the team and the mission.Recognizing and trapping errors. Situational awar