商务沟通与技巧outcome2.doc

. . Report on Customer Care Strategy in Samsung Prepared for:Eaco Candidate name: Peng Ziwei Grade and Class: International business Class 6 Student Number:Table of Contents 1.0 Summary..................................................................................... 3 2.0 Introduction................................................................................ 3 3.0 Procedures................................................................................... 3 4.0 Findings....................................................................................... 4 4.1