带有原文的逐段本.docVIP

带有原文的逐段译本: Question: From customers’ point of view, what are the differences between the insurance market in and outside China? 问：从客户的角度来讲，我国保险市场与国外有何不同？ Answer: The similarities are actually much larger than the differences. Of course, the market in China is still in its incipient stage, where customer knowledge about insurance is limited, but growing. Many people do not understand exactly what they buy and why they need to buy it. Financial industry needs to give more education and guidance to consumers. This is actually as much an issue China as most other countries. 答：事实上，二者的相似之处要远多于差异。当然，国内保险市场仍处于起步阶段，目前客户对保险业的认识是有限却又不断增长的。许多人并非确切明白他们买的是什么，为什么要买。因此需要金融行业对消费者进行更多的保险知识普及及投保方式指导。这实际上也是中国和多数其他国家共同的问题。 Question: You have a more than 10 years working experience in ABC. What do you think are the advantages of ABC insurance? What kind of unique service experience can ABC bring to China market? 问：您在ABC有着十余年的工作经验，那么您认为ABC保险的优势是什么？ABC可以给国内市场带来怎样的独特服务体验呢？ Answer: ABC is one of the largest financial companies in the world. Most people do not know it but the first insurance policy ABC sold in China was actually in 1886. ABC has been here for many years and is very committed to develop a franchise in China. ABC is very successful internationally with their focus on easier products and services for customers. I believe that is exactly what we also need here. In China many insurance companies are so focused on getting new clients they often forget to take good care of their existing clients and to give them good service. ABC’s aim is to give customers a good experience in every touch point with the company. And to make sure we improve and deliver up to our promise, we have recently launched a system to regularly get direct customer feedback. We use this feedback to improve our service and processes continuously so we keep raising the bar for ourselves and our competitors. 答：ABC是世界上最大的金融企业之一。大多数人可能不知道，实际上，ABC早在1886年就签发了在中国的第一份保单。ABC在中国已有多年历史，并一向致力于发展在中国的特许经营。凭借侧重于为客户提供更简单的产品