四川师范大学商学院组织行为学课件 Chapter3（2）.pptVIP

Communication Session Learning Outcomes Communication: its Basic Nature The Fundamental role of Communication in organizations Barriers to effective communication Improving your communication skills Communication: its Basic Nature Defining Communication: A working Definition and Description of the Process The communication process The types of communication ( formal and informal communications) The definition of Communication Communication is defined as the process by which a person, group , or organization (the sender) transmits some tape of information (the message) to another person, group or organization (the receiver). (P318) The explanation of The communication Process Encoding Channel of Communication Decoding Feedback Noise The Process by which an idea is transformed so that it can be transmitted to , and recognized by, a receiver (e.g. a written or spoken message) The pathways over which messages are transmitted (e.g. telephone lines, mail, etc) The process by which a receiver of message transforms them back into the sender’s ideas. Knowledge about the impact of messages on receivers Factors capable of distorting the clarity of message at any point during the communication process The process of Communication The foundational role of Communication in Organization What’s u view? To direct action To attempt at coordination (to achieve coordinated action) To develop relationships and build trust and acceptance Verbal Communication(p322-3) Verbal communication : the transmission of messages using words, either written or spoken Traditional Verbal Media Computer-Mediated Communication ( E-mail, Instant messaging, VMC, Speech technology) Nonverbal Communication(p325-6) Nonverbal communication : the transmission of messages without the use of words e.g. gestures (body-language) the use of space The distance we keep from others Our use of eye contact Style of Dress Time Written Media Newsletters Employee Handout Barriers to effective Communi