20XX年服务运作管理整合的视角.pptVIP

;Part OneTHE NATURE OF SERVICES;The nature of services;Part TwoCUSTOMER LOGIC;Part ThreeHUMAN RESOURCES IN SERVICE ORGANIZATIONS;Part FourOPERATIONS MANAGEMENT INSERVICE ORGANIZATIONS;Part FiveAN INTEGRATED APPROACH;Services Management: An Integrated Approach;services do have some characteristics;;Second, services are processes. ;;;;;;;;;;;;;;;The nature of services;;THE GROWING IMPORTANCE OF SERVICES;Role of Services in an Economy;The contribution of services to the creation of wealth;Distribution of GDP in the US Economy;Nowadays, over two-thirds of all employment in developed countri