智慧旅游外文文献 Smart tourism technologies in travel planning_ The role of exploration and exploitation.pdf

Information Management 54 (2017) 757–770 Contents lists available at ScienceDirect Information Management journal homepage: /locate/im Smart tourism technologies in travel planning: The role of exploration and exploitation a,* a b a C. Derrick Huang , Jahyun Goo , Kichan Nam , Chul Woo Yoo a Florida Atlantic University, Boca Raton, FL, USA b American University of Sharjah, Sharjah, United Arab Emirates A R T I C L E I N F O A B S T R A C T Article history: Received 2 March 2016 The use of smart tourism technologies such as travel-related websites, social media, and smartphones in Received in revised form 8 September 2016 travel planning has been pervasive and growing. This study examines the mechanism of how travelers Accepted 28 November 2016 use these technologies to enhance travel satisfaction. By adopting the framework of exploration and Available online 7 January 2017 exploitation and identifying the antecedents that advance and prohibit such uses, we find that the attributes of smart tourism technologies promote both explorative and exploitative use, while user’s Keywords: security and privacy concerns have a negative effect. In addition, explorative use has a strong influence on Smart tourism technologies overall travel experience satisfaction, and exploitative use mainly enhances the transaction satisfaction. Smart