旅游饭店英语教案.doc

旅游饭店英语教案 篇一：旅游酒店英语教案 《旅游英语》教案 一、课程性质、地位和任务 本科层次的学生在完成基础阶段的学习任务，达到四级或六级水平后，都必须修读专业英语，一方面为保证大学生英语学习不断线，另一方面也是使学生所掌握的英语知识能够转化成为专业技能。 旅游英语这门课属于专业选修课，是根据大学英语应用提高阶段在专业英语方面的要求而开展教学活动的，其目的是为了适应中国进一步扩大对外交流和发展出、入境旅游，培养更多的有扎实的英语专业知识又精通旅游理论的专业人才。 二、课程基本要求 通过对这门课程的学习，学生们可以拓展专业知识，掌握一定的专业英语词汇，熟悉旅游英语的常用表达方法，并进一步巩固英语语言基础，提高在专业领域内综合运用英语语言的能力。 本课程要求学生在学习过程中主要锻炼英语的听、说、读能力，在工作中能够顺畅的与服务对象展开交流；要求学生在一定程度上掌握写作和翻译能力，在实践中发挥专业人才的作用。 三、教案内容 Unit 1 Reservation 教学目的和要求：要求学生掌握在酒店服务中如何使用英语帮助客人进行预订。 教学基本内容： Ⅰ Listening Comprehension 听力对话 重点句型听力 Ⅱ Useful Expressions 酒店服务英语的总体原则 组织结构 预定的常见形式 预定的注意事项 Ⅲ Situational Dialogue : Alice Liu is a secretary in Tokyo. She calls Hilton Hotel in Tianjin to reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking. Ⅳ Reading Comprehension Text A: A guest comes up to the Reception Desk. He has booked a double room for four nights a week ago by Ctrip. Now he wants to check-in. List differences between Stars and Diamonds. Explain the function of room categories. One guest need a morning call for his 9:00 international flight. He know nothing about the traffic condition. Please give some suggestion to the guest and confirm the morning call. Differentiate a mobile phone and a portable phone. Mrs. Brown complain that the hot water is not as hot as she expected. Try to deal with it. If you are an employee, what is your attitude toward the customer complaints? Classify all the complaints in Poor Service. Try to resolves these problems. Mrs. Smith is in Room 2210 and she is checking out. Her bill is ￥1250. She wants to settle the bill with cash. You find that the cash is not RMB or USD but HKD. As the hotel regulation, HKD is not accepting. Try to help her to check out. What is account? Help students warm up naturally to the topic of the lesson by talking about a funny story you have had at an international airpor