美国国防部知识管理（英文版）新.pdfVIP

n i k r o t w n t e a m h t n Defenceo Defence s r a i e v d n i Knowledge Knowledge e E l x p e m l Management Management i p S m o c a Dr. John Girard Dr. John Girard For a copy of the slides: For a copy of the slides: john@ john@ Please give me your card Please give me your card or send me an e-mail or send me an e-mail 28 October 2004 28 October 2004 What is Knowledge Management? What is Knowledge Management? Eight Simple Rules Eight Simple Rules 1. Remember to explain KM 1. We should explain what is KM 2. Make sure people understand 2. Make sure people understand 3. Exploit success 3. Exploit success 4. Avoid naysayers (until they ask) 4. Avoid naysayers 5. Different strokes for different folks 5. Different strokes for different folks