英语作文投诉信.pptxVIP

Letter of Complaint投诉信;I. Leading-in (导入);Definition ;The Main Content;II. Self-study(设疑自探);1. 抱怨 compiain about 9.调查此次事件 investigate/look into the matter/incident 2.表达不满 convey/express ones dissatisfaction10.以粗鲁的方式in a rude manner 3.忍受put up with/bear 11.向……道歉 make an apology to/ apologise to 4. 对 ……满意be content/satisfied with 12.出乎意料 out of expectation 5.糟糕的服务poor service 13.不用说 needless to say 6.采取措施take measures 14. 尽快 as soon as possible 7.解决问题deal with/ solve the problem15.把某事牢记在心bear sth. in mind 8.预防……发生prevent...from happening ;III. Useful Sentence Patterns(解疑合探）;1. Im writing to complain about... 2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about... 3. There are some main reasons why I am not content with...At first,...Whats more,...Eventually,... 4. I sincerely hope that/ It is my sincere hope that you will look into/investigate the matter/ incident seriously and proper measures should be taken to prevent such an incident happening again. 5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible;IV. Consolidation(质疑再探);Dear sir, Im writing to express my dissatisfaction about the mobile phone I bought in on 20th Apr. 2015 in your store. Ten days before after that, it didnt ring or sent send text messages. Then I took them it to the seller, but was told that the model has been sold out and I had to wait at least three month monthsfor a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly impossible to fix it without the right spare parts. I was so desperate on hear hearing that. What How can I wait that long? Th